Bridging the Trust Gap in AI-Native Travel Planning

Bridging the Trust Gap in AI-Native Travel Planning

Role & Scope

0-to-1 Product Strategy: Defined the end-to-end journey from initial "vibe" discovery to a finalized, bookable itinerary.

Role & Scope

0-to-1 Product Strategy: Defined the end-to-end journey from initial "vibe" discovery to a finalized, bookable itinerary.

Cross-Functional

Founding product designer(me), Product Manager, and 1 Full-stack developer

Cross-Functional

Founding product designer(me), Product Manager, and 1 Full-stack developer

Project Dynamic

Oct 2024 - January 2025

Project Dynamic

Oct 2024 - January 2025

Celebto is an AI-native travel platform that simplifies the 20-tab planning struggle into a single conversational flow. I joined Celebto as the Founding Designer to turn the raw concept of an AI assistant into a premium product. I focused on a "Human-in-the-Loop" philosophy: the AI handles the logistics, but the user remains the architect. We replaced the overwhelming "wall of text" typical of AI tools with a playable canvas, giving travelers the speed of automation without losing their agency.

The Problem

The "Black Box" of Automation

The "Black Box" of Automation

Most AI travel tools fail because they assume the traveler wants to be a passive recipient rather than an active participant.

The Data Dump

Getting a long paragraph of text makes it difficult to visualize the trip or check if the locations actually make sense geographically.

Zero Control

If you don't like a single restaurant or hotel, you usually have to start the entire prompt over.

The Trust Gap

Travelers struggle to trust a bot with their time when they can't see the "why" behind a suggestion or verify it with real-world data.

Design Philosophy

Moving from Static Layouts to Living Interfaces

Moving from Static Layouts to Living Interfaces

Designing for an AI-native product meant abandoning the traditional "form-and-result" pattern. Instead, I focused on building a "living" interface that prioritizes user agency. We built a system that doesn't just "talk" to you, but actually builds with you, turning raw LLM data into structured, interactive components that feel like a conversation with a local friend.

Modular Component Architecture

o handle unpredictable AI outputs, I designed a system of "Fluid Containers." Every itinerary item is a modular card rather than a text block, allowing the UI to remain organized whether the AI provides a brief suggestion or a deep-dive local tip.

The Synchronized Canvas

A "living" interface requires real-time feedback. I designed a split-view Map and Timeline where the two are logically linked. As the AI streams data, the map populates instantly, providing immediate spatial context and building user trust through visual proof.

Conversational Control Loops

Instead of a "Back" button, I designed "Refinement Loops." By implementing features like the Swap tool and the Local Buddy, the interface allows users to correct the AI in real-time, treating the LLM as a draft-generator rather than a final decision-maker.

Key features

A Collaborative Canvas, translating intent into action

A Collaborative Canvas, translating intent into action

We built a system that doesn't just "talk" to you, but actually builds with you. We turned raw LLM data into structured, interactive components that feel like a conversation with a local friend.

Our Team image

Key features

Vibe-Based Discovery

Vibe-Based Discovery

A multi-step visual flow that translates user "moods" and energy levels into high-fidelity data for the LLM.

Our Team image

Key features

The "Swap" Logic

The "Swap" Logic

An interactive refinement tool that allows users to replace specific activities without breaking the trip's overall logistics.

Our Team image

Key features

Local Buddy

Local Buddy

A dedicated interaction layer where the AI shifts from "planner" to "expert guide," offering nuanced advice that a standard itinerary list would miss.

Our Team image

Key features

Verified Metadata

Verified Metadata

Every AI-generated card includes live ratings and booking links, bridging the gap between AI imagination and real-world availability.

Voice from each projects

Agency over Automation

The goal was to ensure the technology never felt like a "black box." By making every element of the itinerary editable and interactive, the design shifts the user’s role from a passive reader to an active curator.

Voice from each projects

Agency over Automation

The goal was to ensure the technology never felt like a "black box." By making every element of the itinerary editable and interactive, the design shifts the user’s role from a passive reader to an active curator.

Voice from each projects

Agency over Automation

The goal was to ensure the technology never felt like a "black box." By making every element of the itinerary editable and interactive, the design shifts the user’s role from a passive reader to an active curator.